Order Processing All orders will be processed within 48 business hours.
Standard delivery within Australia Customers can expect to have their correctly completed order delivered within 3 working days, depending on the final destination. A business day is Monday through Friday, excluding weekends and public holidays.
Sting offers free shipping to anywhere in Australia for orders over $75 in total value. All orders under $74.99 in total value will incur a flat rate shipping charge of $9.95 to anywhere in Australia. Shipping costs will be added to your order just prior to the point of payment in the shopping process.
For your protection all parcels will require your signature upon delivery. Missed deliveries will require a collection by you from the delivery company’s depot or paying a re-delivery fee directly to the delivering company
We do not deliver to PO Boxes. We suggest delivery to a home or business address where someone is available to sign for delivery during business hours.
International deliveries Shipping to overseas destinations vary country to country and these at times are out of our control. We have no knowledge of, and no responsibility for, the laws in your country of residence. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country of residence. We suggest you contact your local customs and quarantine department to understand what laws and procedures you need to follow, and any applicable charges you need to pay to receive these goods.
Freight charges to your country will be quoted on a individual basis, simply go through the check-out process to order your desired Sting merchandise. Please make sure your phone number and email address is up to date on your account details before you place your order, so we may easily contact you. You will be contacted via email prior to your credit card being debited with your shipping quote and estimated time frame to be accepted, should you wish to proceed at this point your credit card will be debited for the quoted merchandise and freight amount.
All International orders are subject to customs, duties and taxes which are imposed by your country.
Late deliveries If you have not received your order within the expected delivery time frame specified please contact our Sting Team at firstname.lastname@example.org (Hours: Aus EST 9am – 4pm)
Refund/Exchange We hope that you are happy with your purchase but if you would like to return your purchase for a refund or size exchange, please contact us via email at email@example.com or 03 9219 7800 within 14 days of the original dispatch date.
Returns Policy & Process We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. Items must be returned within 14 days of original dispatch date in an unused condition with item/s and all packaging as purchased in original condition with all labels attached. All Items must be securely wrapped, including our delivery slip at your risk and cost. The Sting exchange/return form must be included with the item when returned. We recommend you utilise registered post as Sting does not take responsibility for items not received if a customer attempts to send an item to Sting via non registered post. If you do not return the Goods to us, you are still liable to us for the cost. Please allow 14 working days from the day you return your product for your account to be credited or your exchange product to be redelivered.
We are under no obligation to collect or recover goods from you, but if we do, our costs will be payable by you.
Customised Items We are unable to accept returns or exchange items that have undergone customization, unless they have been found faulty after detailed examination by our Product Assessments team. Please choose your customisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly customised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We will not accept returns of customised items if prior to, during or after the customisation process a customer changes his or her mind.
Colours There may be a slight variation in colour to what is shown on screen, due to differences in monitor settings and image quality.
Faulty Items Items will be inspected by our Product Assessments team and if the item is deemed to be faulty due to manufacturing or fabric defect, Sting will replace or repair the items at our discretion and return free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.
If You Change Your Mind Sting is unable to accept items that have had the tags removed, have been customized, worn (other than for the purposes of fitting and/or for establishing the appropriateness of the design), used or washed. Change of mind returns only apply to items in a resalable condition. Additional re-delivery freight charges will not apply for replacement items. Sting will either exchange the item or refund the amount of the item, less the original freight charges.
Incorrect Size Redelivery fee is charged for exchanging a size.
Incorrect Colour Sting will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only.
Refunds on Shipping and Handling Charges If we made a mistake and sent you the wrong order, or if you received a damaged product, we will refund shipping and handling charges to your credit card. A copy of your Sting tax invoice may be requested for proof of purchase.